Before you start
- You’ve created a subscription offer, for example Subscribe and save.
- The subscription widget is on your product page.
- The Manage subscriptions link is in your store.
Walk through the journey
1
Subscribe on your store
Open the product page, choose the subscription option in the widget and complete checkout. Use a payment method that supports subscriptions, and an order you can refund afterwards.
2
Check the order and the subscription
The order appears in Shopify under Orders. In Juo, go to Subscriptions and open the new subscription. Check the products, price, discount, delivery frequency and next order date.
3
Open the Customer Portal as the customer
Use the Manage subscriptions link in your store, or open the subscription in Juo and select Generate customer portal link to see the portal exactly as the customer does.
4
Try what subscribers will do
Skip the next order, change the delivery frequency, then start to cancel. If you’ve set up a cancellation flow, it appears at this point.
5
Check the emails
Review the emails you received at each step. Adjust them under Settings → Notifications. See Notifications.
6
Clean up
Cancel the test subscription and refund the order in Shopify.
Next steps
Turn on your safeguards
Set how failed payments are retried and what subscribers see when they cancel.
Design a cancellation flow
Keep subscribers who are about to cancel.