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By default, Juo uses shipping rates defined by your currently active shipping profile in Shopify. If you’d like to use different rates for subscriptions, reach out to Juo customer support to request creating a dedicated shipping profile. Don’t add any products to this shipping profile. Once the rates are configured properly, we will make sure that they are applied to all subscription orders and renewals. In the Merchant Portal, you can edit shipping rates for individual subscriptions. Screenshot 2025-03-06 at 16.59.53.png

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Pickup points

Juo supports carrier pickup points (parcel lockers / PUDO) as a recurring delivery method when enabled for your shop — for example InPost via Atlas Pickup Points, BOX NOW, or Skroutz Point. Merchant setup
  • Settings → Integrations → Atlas Pickup Points — Enable the integration and set the InPost attribute name used at checkout (default often InPost Code).
  • Settings → General → Copy initial order attributes — Whitelist pickup-related attribute keys so codes from the first order are copied onto the subscription. See General settings.
  • BOX NOW / Skroutz Point are enabled per shop (contact Juo if you need them turned on).
Customer experience In the Customer Portal, subscribers can choose or change a pickup point when the selected shipping method supports it. Switching between pickup point and home delivery may need an admin update on the subscription. In-store retail pickup is not supported. See the FAQ. More advanced shipping rules are possible. You can reward your subscribers with free shipping after X order using Extras. Subscription experiences like Build-a-Box or Custom Workflows also have their own Shipping settings.

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Mixed cart shipping rates setup

For mixed cart containing both subscription and one-time products, Shopify will use both rates. If subscription orders have free shipping, it can lead to customers paying for shipping if they add one-time products to the order. To avoid it, a mix cart setup has to be configured. Mix cart shipping rates setup requires using three delivery profiles:
  • Used for one-time purchases - It cannot have conditional prices. To set the correct rates, use automated shipping discount