Juo has a built-in chargeback dunning flow to help recover lost revenue from failed SEPA Direct Debit payments. If you use SEPA payment methods enabled for subscriptions, you can enable it in Juo Settings > Retention & acquisition.

For more information about SEPA DD chargebacks, check our Guide to SEPA Direct Debit

This flow helps recover lost revenue while minimizing failed transactions. Payment providers and banks may charge additional fees for failed SEPA payment transactions (read more in Mollie Support).

When a chargeback occurs on a subscription payment, Juo triggers a recovery flow to help merchants receive their renewal payment. Please see the description below to learn how this flow works for recoverable* chargeback reasons.

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What happens after a chargeback?

Subscription

  • Status is set to Failed

Order

  • Automatically refunded
  • Tagged with chargeback
  • Duplicated as a new order with a pending payment

→ Klaviyo receives

  • Chargeback event with reason code and message
  • Link to Shopify checkout for the duplicated pending order

Action required: based on the information sent to Klaviyo set up the custom notification that will be sent to customers after chargebacks. See our Klaviyo integration guide.for details

Customer pays for the duplicated order

  • Subscription gets reactivated

To view orders with chargebacks use Tag filtering in Shopify: chargeback

To view subscriptions with chargebacks use Status filtering in Juo: Failed

*Juo retries payments only for recoverable chargeback reasons (e.g., AM04 – Insufficient funds). For non-recoverable chargebacks, Juo still sends the chargeback reason to Klaviyo, but then revokes the payment method. The customer must start a new subscription with a valid payment method.

Juo chargeback dunning flow: