Tips for merchants

Tailoring your subscription offer is essential for attracting and retaining satisfied subscribers. Juo provides the flexibility to customize nearly every aspect of the subscriber experience. Review the following suggestions and apply them to suit your needs.

1. Create a Cancellation Poll

When subscribers attempt to cancel their subscription, Juo offers a chance to understand their reasons or potentially win them back. Enable and customize a cancellation poll that subscribers will see before completing their cancellation. You can also offer an extra discount to those who cancel due to the price.

Navigation: Global Settings > Cancellation Flow

2. Enhance Your Subscriptions with Extras

Enhance your subscribers’ experience with surprise add-ons. Extras allow you to offer additional benefits on top of the existing subscription, such as a free product, extra discount, or free shipping on selected orders. This can boost loyalty and retention.

Navigation: Subscription Creation > Extras

3. Customize Your Subscriber Notification Emails

Juo provides six email templates to notify customers about various subscription events. You can modify the email content or enable/disable specific templates in the Settings tab.

Navigation: Global Settings > Email Templates

4. Change the Management Options Available to Your Subscribers

In the Juo Customer Portal, customers can manage their subscriptions by swapping or removing products, cancelling or pausing their subscription, and changing delivery options. You can disable any of these options in the Settings tab and require customers to contact support instead.

Navigation: Global Settings > Management Options

5. Add a Progressive Discount to Your Subscription Plan

Reward long-time subscribers with increasing discounts. Go to Subscribe & Save, click Edit on your subscription plan, then edit again on your selling plans, and change the discount from Fixed to Variable. Set the discount to increase after a specific number of renewals, reducing the likelihood of cancellations.

You can also use this feature to offer a larger discount on the first order to boost conversion rates.

Navigation: Subscription Creation > Discounts

6. Set Minimum Required Renewals

In the selling plan options, you can set a minimum number of required renewals before customers can cancel their subscription. This prevents customers from subscribing solely for the discount. They can still cancel by contacting support.

Navigation: Subscription Creation > Additional Options

7. Add New Products to a Selling Plan

Whenever you introduce new products, ensure they are added to a selling plan so customers can subscribe to them.

Reminder: Check and update selling plans with new product additions.