Subscription notifications

SMS notifications

SMS notifications settings let you sent custom text messages to subscribers when their subscription is about to renew. Subscribers can then follow a link to their customer account login page to easily make any changes to their subscriptions.

The message will be sent 3 days before the planned renewal by default, unless the subscribers renews their subscription closer to the planned renewal.

SMS notifications are a PRO feature that is enabled on request. Once you enable it, you’ll be able to customize:

• “From” field defines who should be displayed as the sender
• Message is the actual text sent to subscriber.

The message also uses smart shorcodes that allow you to include or exclude days to renewal and the login link.

Email notifications

Email notifications settings let you customize emails that your customers receive during the different stages of their subscription.

The emails are sent from [email protected], with a reply-to set to the email associated with your Shopify store.

• Subscription billed is sent whenever the subscriber is charged
• Subscription purchased is sent when the customer starts a new subscription
• Subscription billing failed is sent if the payment method fails for any reason
• Subscription renewal email is sent X days before the next renewal to give your subscribers a heads up
• Subscription billing requires an action email is sent when the 3-D Secure protocol is activated and necessary to complete the payment.