Documentation Index
Fetch the complete documentation index at: https://juo.io/docs/llms.txt
Use this file to discover all available pages before exploring further.
Actions define what the workflow does once it starts.
After a trigger fires and conditions are evaluated, actions determine what happens next. A workflow can contain multiple actions and can branch based on customer responses.
Action categories
- Interactions: show something to the customer and wait for a response
- Executions: run automatically without requiring customer input
Interactions
Interactions require customer input to proceed. By default, they display a popup prompting them to confirm or make a choice. In cancellation flows, accepting an offer results in a saved subscription.
Customers will see configurable Accept / Decline buttons. Choosing Accept is enough to apply the related action. In other words, you don’t have to follow the Offer Skip interaction with a Skip Order execution.
Interactions require the customer to be present in the Customer Portal to see the offer, so they can only be used with customer-initiated triggers.
| Action | Description |
|---|
Poll | Ask a question - customer selects from available options |
Offer Discount | Present a discount offer to the customer |
Offer Skip | Offer to skip the next order |
Offer Renew | Offer to renew the subscription immediately |
Offer Free Product | Offer a free product to the customer |
Offer Selection | Present multiple offer options for customer to choose |
Offer Change Frequency | Offer to change subscription frequency |
Offer Swap Product | Offer to swap subscription product |
Show Content | Display custom content with a Next button |
Custom Offer | Display any content with accept and decline options |
Show Confirmation | Display a confirmation message (optional final step) |
Executions
Executions happen instantly without the need of confirmation.
| Action | Description |
|---|
Apply Discount | Apply a discount to the subscription |
Pause Subscription | Pause the subscription |
Cancel Subscription | Cancel the subscription |
Skip Order | Skip the next scheduled order |
Add Product | Add a product to the subscription |
Swap Product | Swap a product in the subscription |
Change Frequency | Change the subscription frequency |
Apply Free Shipping | Apply free shipping to the subscription |
Replace Subscription Products | Replace all subscription products with a new set of variants |
Renew Now | Trigger an immediate renewal of the subscription |
Remove Subscription Item | Remove a product from the subscription |
Dunning Charge | Retry payment after a delay |
Dunning Default | Use standard dunning retry schedule |
Dunning Fail | Expire dunning and fail subscription |
Update Custom Field | Update a custom field value |
Scheduled order actions
These actions are only available with the Next order updated trigger. These actions have two functions:
- Modify the upcoming order: Automatically adjust the scheduled order when specific conditions are met (e.g., adding a free gift, applying a discount, or delaying the date).
- Validate the renewal: Act as a final check to either approve the scheduled order or block it from processing.
These rules are re-evaluated automatically every time the subscription is updated or interacted with. This ensures the upcoming scheduled order is always synced with your current workflow conditions.
| Action | Description |
|---|
Approve | Approve the scheduled order and proceed with renewal |
Add Item | Add a product variant to the scheduled order |
Remove Item | Remove items matching a product variant from the scheduled order |
Update Item | Update quantity or price of items in the scheduled order |
Apply Discount | Apply a discount to the scheduled order |
Delay | Delay the scheduled order by a number of days |
Reschedule | Change the scheduled order date |
Add Attribute | Add a custom attribute to the scheduled order |
Remove Attribute | Remove a custom attribute from the scheduled order |
Add Note | Add a note to the scheduled order |
Remove All Discounts | Remove all discounts from the scheduled order |
Block | Block the scheduled order with validation errors |
