Triggers

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Customer portal triggers

• Customer portal entered: customer logs into the subscription portal
• Skip clicked: customer chooses to skip an upcoming order
• Pause clicked: customer pauses their subscription
• Cancellation clicked: customer starts the cancellation process
• Renew now clicked: customer initiates a “renew now” action
• Product subscription cancellation: customer initiates cancellation for a specific subscription product

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System triggers

• Schedule order: system schedules an order
• Payment failed: a billing attempt fails