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This page covers the day-to-day subscription tasks in the Admin Panel: finding the subscriptions you need, adjusting an upcoming order, changing how a subscription is delivered, and reviewing renewals that did not go through. To change many subscriptions at once, see Bulk actions.

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Find subscriptions

Use the filters on the Subscriptions list to narrow it down. Filters combine, so you can, for example, list active subscriptions containing a specific product that are paid by SEPA Direct Debit. The Stock filter checks current inventory. Renewal status: Out of stock lists subscriptions whose last renewal already failed because of stock. With the filters set, you can select subscriptions and run a bulk action on them.

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Skip an upcoming order or product

You can skip a whole upcoming order, or only some products in it, without changing the subscription itself.
  • Skip a product: in the products table on the subscription page or the customer page, click Skip next to the product. It is left out of the next order only and returns in the following one.
  • Skip the whole order: on the customer page, in Upcoming renewal, click Skip order. The customer is not billed for that order, and the subscription renews again on the following billing date.
Skipped products and orders stay visible in the upcoming renewal, marked as skipped, so you can see what the customer will be billed for next. Click Unskip or Unskip order to undo the skip. Some skips cannot be undone from the Admin Panel:
  • products skipped together in one action can only be unskipped together
  • an order skipped by a date-based rule that also covers other orders on the same day
In these cases the Admin Panel explains why the Unskip action is not available. Skip actions are also unavailable while a renewal payment is being processed.

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Change the delivery method

Open the subscription and go to the Delivery method section.
  • From shipping to local pickup: click Change delivery method and select a location under Pick up in store. This option appears when your store has local pickup locations set up in Shopify.
  • From pickup to shipping: for a subscription with local pickup, click Add delivery method, enter the shipping address, click Next step, and select a shipping method.
For carrier pickup points such as parcel lockers, see Shipping setup.

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Failed renewals

When a renewal does not go through, the subscription page shows a banner with the reason and, where Juo will retry, the time of the next attempt. For a failed payment, you can retry right away with Retry now.

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Not placed after payment

This status means the customer was charged, but Shopify refused to create the order — for example because a rule or app in your store rejected it. The subscription page shows Order could not be placed — payment was taken, with the message your store returned, and Juo keeps retrying to place the order. Review the message, fix the cause in your store (for example the rule that rejected the order), and check that the order is placed on the next attempt. Each rejection is also recorded in the Activity log with your store’s message. To find all subscriptions in this state, filter the Subscriptions list by Renewal status: Not placed after payment.

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Export subscribers

On the Subscribers list, select customers with the checkboxes and click Export selected to export only them, or click Export all to export the whole list.